Job Summary: The Patient Care Assistant (PCA), works under the direct supervision of the Registered Nurse (RN), in a fast-paced inpatient department licensed under Loma Linda University Children's Hospital (LLUCH), a Magnet Recognized large tertiary academic medical center. Provides direct and indirect age-specific and developmentally appropriate patient care, seeks information and clarification of duties as needed. Functions within the scope of practice for unlicensed assistive personnel and in accordance with policies, procedures, techniques and guidelines in all aspects of job duties. Meets qualifications and competencies as identified in the department-specific Plan for Providing Care. Exhibits behaviors that contribute to a highly motivated and high-performance team and displays professionalism in behavior, dress and conversation. Demonstrates flexibility and accepts changing assignments and job duties throughout the shift as requested. Utilizes effective interpersonal skills to maximize excellence in customer service and follows service excellence best practices to improve and maintain high patient, family satisfaction scores. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.
Education and Experience: Successful completion of an approved Certified Nursing Assistant (CNA) program or successful completion of a Medical Assisting (MA) program, or completion of School of Nursing Fundamentals required. Minimum six months nursing assistant or MA experience preferred.
Knowledge and Skills: Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members. Exhibits strong customer service skills. Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; collaborate; accept direction; think critically and use good judgment; work independently with minimal supervision; perform basic math functions; compose written material; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.
Licensures and Certifications: Basic Life Support (BLS) certification issued by the American Heart Association required.
