Underwriting Supervisor

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As an Underwriting Supervisor, you will lead a team of underwriters while driving operational excellence, quality, and performance across the underwriting function. You’ll serve as a coach, mentor, and business partner, ensuring consistent underwriting decisions, exceptional service, and achievement of departmental goals.

Qualifications

What you’ll do:

Team Leadership & Development

• Lead, coach, and develop a team of up to 15 underwriters, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide onboarding, training, and ongoing coaching to both new and tenured team members.
• Conduct regular one-on-one meetings, performance discussions, and semi-annual performance reviews.
• Create and execute development plans to strengthen individual performance and support career growth.
• Interview, hire, and onboard new team members to build a high-performing underwriting team.
• Prepare and deliver performance improvement plans and corrective action when necessary.

Performance & Operations Management

• Monitor individual and team performance against key performance indicators (KPIs), productivity standards, and service-level expectations.
• Analyze performance trends and provide actionable feedback to improve results.
• Report team productivity and operational metrics to leadership on a daily, weekly, and monthly basis.
• Monitor attendance and schedule adherence to ensure adequate staffing and operational efficiency.
• Review and approve employee timecards and time-off requests.

Underwriting Quality & Compliance

• Perform quality assurance reviews to ensure underwriting decisions are accurate, consistent, and compliant with company policies, investor guidelines, and regulatory requirements.
• Provide guidance on complex underwriting scenarios and support escalations as needed.
• Interpret and communicate underwriting policies, procedures, and guideline updates to ensure consistent application across the team.
• Ensure adherence to quality, compliance, and risk management standards.

Process Improvement & Change Management

• Identify opportunities to improve underwriting workflows, increase efficiency, and enhance the customer experience.
• Assist in documenting and maintaining underwriting processes, procedures, and best practices.
• Support the implementation of new processes, technologies, and operational initiatives.
• Partner with leadership to drive continuous improvement efforts and operational excellence.

Cross-Functional Partnership

• Collaborate closely with Sales, Operations, Quality Assurance, Training, and other business partners to ensure a seamless customer experience.
• Communicate underwriting performance, trends, challenges, and recommendations to leadership and key stakeholders.
• Serve as a subject matter expert on underwriting processes, guidelines, and operational best practices.

What you’ll bring:

• Minimum of 5 years mortgage underwriting experience (mortgage or home equity)
• Minimum of  3 years experience in a leadership position
• Ability to meet deadlines and achieve goals
• Strong PC skills, including the Google product line: “Google sheets” and “Google docs”  
• Bachelor’s Degree Preferred, but not required
• Must have strong verbal and written communication skills for communication with all levels of staff.
• Must be able to stay organized while working on multiple projects and tasks.
• Possess the ability to learn and adapt quickly
• Dependable and ability to work independently 

Additional Information

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

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