911 Dispatch Associate

We are hiring 911 Emergency Dispatchers that function primarily as a call-taker telecommunicator and are responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated. 

 

Responsibilities: 

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. 
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols. 
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. 
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. 
• Responsible for generating applicable reports and checking for accuracy. 
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids. 
• Relays instructions from supervisors, messages and emergency information. 
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums. 
• Follows established parameters/formats in receiving requests for service. 
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. 

 

Minimum Required Qualifications: 

• High school diploma or equivalent. 
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. 
• Skilled in reading and writing English. 
• Ability to communicate clearly on the radio and telephone. 
• Ability to record, transmit, and report information accurately. 
• Ability to efficiently utilize all equipment assigned to him/her. 
• Ability to manage multiple tasks simultaneously. 
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. 
• Ability to understand basic computer applications. 

 

  

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Sign-On Bonus Payment Structure:

$1,500 upon completion of dispatcher training (typically 4 months)

$1,000 at 12 months of employment

$1,000 at 18 months of employment               

$1,000 at 24 months of employment