Assistant Director, Collections Analytics

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Director, Collections Analytics

In this role, you will:

• Strong understanding of business domain, functional goals, and the required technical expertise across multiple regions. Makes decisions, even with ambiguous /incomplete data at a pace that balances the need for further analysis and the need for timely decision given business priorities / requirements.
• Translate key analytical solutions as generic and re-deployable across regions / markets. Drive redeployment of the solutions. Provide actionable analytical solutions for unstructured business problems. Communicates across all levels and with senior executives.
• Work closely with each business area to deliver specific solutions for each business bottom-line. Lead analytical projects and/or statistical models to include project design, data collection, database design, analysis, and presentation of results. Act as an SME/consultant, conceptualize analytical solution for the business problem at hand for multiple businesses/regions.
• Implementing advanced data management and governance practices. Ability to independently deliver without any handholding and effective project management and closure with documented evidence. Complete other related duties as assigned and support the Company’s Diversity programs.
• Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.
• Ability to define, communicate, and execute a clear analytical vision that aligns with business objectives and inspires the team.Strong ability to communicate complex analytical concepts and strategic recommendations to executive leadership, tailoring messaging to different audiences and driving consensus.
• Proven ability to navigate organizational complexities and drive collaboration across disparate teams to achieve common goals. Capability to identify and frame ambiguous, complex, and high-impact business problems, transforming them into well-defined analytical projects with clear objectives and success metrics.
• Leadership in developing innovative and strategic solutions that address root causes and deliver sustainable improvements. Experience in setting clear performance metrics, managing team deliverables, and ensuring accountability for analytical outcomes

To be successful you will:

• Deep expertise in designing and implementing end-to-end analytical solutions that drive significant business impact across diverse operational domains (Fraud, Collections, Underwriting, Credit Bureau). Ability to identify and champion strategic analytical initiatives that align with broader business objectives and deliver measurable ROI. Advanced understanding of market dynamics, competitive landscapes, and regulatory changes within the financial services sector to proactively guide analytical efforts.
• Experience in managing and optimizing the full lifecycle of analytical models, from conceptualization and development to deployment, monitoring, and recalibration in a production environment. Strong programming skills in at least two of the following: SAS, Python, R, SQL, Alteryx, Java - Spring Boot, ReactJS, Tableau, Qlik, Looker, Power BI, or similar platforms (Specific to the role).Hands-on experience with cloud platforms (e.g., Google Cloud Platform (GCP), AWS, Azure) and/or big data ecosystems (e.g., Hadoop).
• Proficiency with GCP tools like DataProc, Big Query or similar technologies on other platforms. Experience with distributed computing frameworks such as Spark and Hive SQL (Good to have). Exposure to best coding practices and optimization techniques
• Demonstrated success in leveraging analytics to significantly reduce fraud losses, improve collections efficiency, optimize underwriting profitability, or enhance credit bureau management effectiveness. Experience in developing and implementing advanced reporting, dashboards, and visualization strategies that provide actionable insights to executive leadership. Proven ability to translate complex analytical findings into compelling business narratives and strategic recommendations for senior management and external stakeholders.
• At least 8 years of hands-on experience in Data Analytics / Operation analytics/ Work-force management/ Capacity Planning / Statistical modelling & Machine Learning / Visualization & Dashboarding / Java - Web Development.
• Familiarity with financial services and banking operations (must have). Operations Analytics and Reporting/Model Monitoring Role - Postgraduate degree in quantitative disciplines (e.g., Statistics, Economics, Engineering, Mathematics, Operations Research, Computer Science).
• Innovation/Data Science Role - Graduate / Postgraduate with experience in data science specializing in a relevant field such Machine Learning, Data Mining, Text Mining, Artificial intelligence/Computer Science, NLP and deep learning. SmartOps /Business Insights Role - Graduate / Postgraduate in information systems or other engineering specializations or equivalent.

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***