Customer Service Representative (Remote)

Globe Life is a company committed to empowering its employees and fostering a supportive culture. They are seeking a Customer Service Representative responsible for engaging with customers, answering inquiries, and processing requests with professionalism and accuracy.

Responsibilities:

• Answer and return calls from policyholders and agents effectively and professionally
• Addresses customer complaints and determines appropriate solution
• Processes daily requests from agents and policyholders with high accuracy
• Ongoing training with products and processes within the customer service department
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner
• An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email
• Assist with the distribution and mailing of outgoing letters generated by the customer service team
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation
• Assists with complaint research, follow-up and resolution
• Complete assigned projects in the planned timeframe

Requirements:

• High School Diploma or equivalent
• 1- 2 years' customer service experience required
• Must be fluent in English and Spanish
• A high level of integrity, confidentiality, flexibility and support of management is always expected
• Excellent analytical skills and attention to detail
• Ability to handle and prioritize multiple tasks and meet deadlines
• Ability to work well under pressure
• Positive and helpful attitude
• Individuals must be team players and be able to work independently
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications
• Proficiency in Microsoft Word and Excel helpful