Customer Service Representative ED

Trinity Health is committed to compassionate and transforming healing presence within communities. The Customer Service Representative will service and maintain the needs of the customer service base, responding to inquiries and ensuring appropriate follow-through and response.

Responsibilities:

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc
• Adheres to established network policy and procedures related to job functions
• Performs data entry with a working knowledge of the unit specific computer systems, Eclipses, Lawson, Midas, etc
• Demonstrates accuracy when performing the primary job function
• Abides by established Personnel Policies and Procedures
• Has knowledge of HIPAA rules and regulations and abides by the same
• Participates and or assists with the orientation of new or existing staff
• Participates in Staff and Employee meetings
• Participates in voluntary and required in-service and education programs
• Participates in Performance Improvement by identifying areas needing improvement
• Observes customer service standards
• Demonstrates excellent communication skills
• Understands/applies a team concept
• Adheres to hospital confidentiality statement

Requirements:

• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise
• Typing skills required, along with PC experience
• Must possess strong communication and interpersonal skills
• Abilities in math, principles of record keeping and strong organizational skills are necessary
• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc
• Adheres to established network policy and procedures related to job functions
• Performs data entry with a working knowledge of the unit specific computer systems, Eclipses, Lawson, Midas, etc
• Demonstrates accuracy when performing the primary job function
• Abides by established Personnel Policies and Procedures
• Has knowledge of HIPAA rules and regulations and abides by the same
• Participates and or assists with the orientation of new or existing staff
• Participates in Staff and Employee meetings
• Participates in voluntary and required in-service and education programs
• Participates in Performance Improvement by identifying areas needing improvement
• Observes customer service standards
• Demonstrates excellent communication skills
• Understands/applies a team concept
• Adheres to hospital confidentiality statement
• Business school desired