Staff Product Designer

Twilio is a company shaping the future of communications with innovative solutions. They are seeking a Staff Product Designer to enhance customer onboarding processes and ensure compliance, contributing to a superior customer experience.

Responsibilities:

• Use customer and product expertise to contribute early and often to your product team's roadmap. Advocate for how work gets prioritized by drawing on your understanding of business goals
• Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. Utilize and help evolve the design system when needed
• Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team
• Clearly document and articulate decision-making in a way that is easy for different audiences to understand. Independently manage feedback and escalate risks appropriately
• Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team
• Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully

Requirements:

• Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams
• Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions
• Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers
• A 'Builder' mindset with a track record of driving initiatives forward with resilience and adaptability
• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development
• Bachelor's or Master's in the field of Human Computer Interaction or Design is a nice to have
• Experience at a SaaS software company serving B2B customers