Platform Product Manager

iCivics is seeking a Platform Product Manager to define and guide the success of their platform throughout its lifecycle. The role involves collaborating with various teams to understand market needs, defining product vision and strategy, and ensuring effective execution and performance monitoring.

Responsibilities:

• Understanding the Market & Users: Collaborating with Marketing to conduct market research, competitive analysis, and with UX to conduct in-depth user research (interviews, surveys, usability testing) to identify unmet needs, pain points, and opportunities
• Defining the Product Vision: Articulating a clear, inspiring long-term vision for the platform that aligns with the organization’s overall strategy
• Developing the Product Strategy: Outlining with input from Marketing and other Product Owners how we will achieve the platform vision, including target users, key problems to solve, and differentiation
• Roadmapping: Creating and maintaining a roadmap that outlines the key projects, features, and innovative experiments planned over specific time frames, balancing short-term goals with long-term vision
• Problem Identification: Clearly articulating the "why" behind what needs to be built – what problem are we solving for whom?
• Defining Requirements: Translating user needs and business goals into clear and concise product requirements, user stories, and acceptance criteria for the technology team, including functionality, user experience (UX) flows, and success metrics
• Prioritization: With input from Product Owners, Marketing and Tech teams, continuously prioritizing the platform backlog based on strategic importance, customer value, technical effort, and business impact
• Collaboration with Technology: Working closely with the technology team throughout the development cycle to ensure requirements are understood, technical challenges are addressed, and the product is built to specifications. Answer questions and make real-time decisions
• Design (UX/UI) Alignment: Providing guidance to UX design to ensure the product is intuitive, user-friendly, and visually appealing, translating user needs into effective interfaces
• Stakeholder Management: Communicating progress, challenges, and decisions to internal stakeholders
• Go-to-Market Strategy: Collaborating with the marketing and comms team to define launch plans, messaging, and positioning for new platform features. Collaborate with the technology team to create support and maintenance plans
• Performance Monitoring: Collaborating with Principal Data Scientist to define key metrics (KPIs) and analyze product performance after launch, using data to understand user behavior, identify issues, and inform future iterations
• Iteration & Optimization: Based on data and user feedback, identifying opportunities for continuous improvement, new feature development, or product sunset

Requirements:

• 8+ years of product management experience, including meaningful time in edtech or another mission-driven, learning-focused industry
• Demonstrated success owning a platform product at scale — ideally one connecting multiple user types (e.g., students, teachers, administrators) with millions of users
• Experience building or shipping AI-powered product features, with a thoughtful point of view on responsible AI use in sensitive contexts like education
• A track record of translating ambiguous, cross-functional inputs (market research, user research, engineering constraints) into clear roadmaps and requirements
• Comfort operating as a 'hub' role — influencing engineering, design, marketing, and data science teams without direct authority
• Experience partnering with data science/analytics to define KPIs and drive post-launch iteration
• Bonus: background or interest in civic education, K-12 education, or nonprofit/mission-driven organizations