Product Manager, License Compliance & Entitlements

Centric Software is a global leader in providing innovative, AI-enabled solutions for retailers and brands. They are seeking a Product Manager for License Compliance & Entitlements to oversee customer provisioning and compliance, ensuring adherence to contract scopes while collaborating across various teams to enhance product features and support customer interactions.

Responsibilities:

• Review customer user configuration and usage data across all deployment models (vendor-hosted single-tenant, customer-cloud single-tenant, and on-premise) to verify customers are operating within the scope of their contracts
• Identify patterns of license misuse, overage, or ambiguous usage, and translate findings into clear, evidence-based summaries
• Establish repeatable methods and metrics for measuring entitlement compliance across a diverse enterprise customer base
• Define how programmatic access to our APIs — including via AI services / MCP servers and RPA or integration tools such as Boomi — is licensed, measured, and enforced
• Partner with product and engineering to design entitlement models and controls appropriate for automated, machine, and agent-driven usage
• Anticipate emerging access patterns and get ahead of them with policy, tooling, and contract clarity
• Own a product roadmap of compliance and entitlement feature improvements, prioritized by risk, revenue impact, and customer experience
• Work with engineering to improve administration and entitlement tooling so that license misuse is prevented or surfaced automatically rather than caught after the fact
• Balance enforcement with usability so that controls protect the business without creating friction for legitimate customers
• Partner with the sales team to audit customers, present usage data, and support true-up / expansion conversations with credible, well-presented evidence
• Equip the support team ahead of product releases — especially releases that change or restrict license usage — so they can confidently answer customer questions on product changes
• Create customer-facing materials, including training content, release notes, and sales presentations, that clearly explain usage policies and entitlement changes
• Contribute to the improvement of customer contracts to clarify permitted usage, close ambiguity, and reflect new access models (including AI/RPA API access)
• Partner with the legal team to update contract language and licensing terms, and to ensure product controls and contractual terms stay aligned
• Join customer and prospect-facing calls to explain our usage and licensing policies and answer questions with authority and clarity
• Serve as a trusted, plain-spoken voice on 'what's allowed and why,' representing both the company's interests and a good customer experience

Requirements:

• 3–7+ years in product management, license/entitlement management, or software compliance — mid-level candidates toward the lower end, senior candidates toward the higher end
• Direct experience with enterprise software in a B2B context, ideally with single-tenant, customer-cloud, and/or on-premise deployment models
• Demonstrated experience with software licensing, entitlements, or license compliance (from the vendor/publisher side is strongly preferred)
• Product management capability: has owned a roadmap, prioritized across stakeholders, and shipped features or tooling in partnership with engineering
• Strong data fluency — able to analyze usage/configuration data, spot anomalies, and turn findings into a clear narrative and recommendation
• Excellent written and verbal communication, including the ability to produce customer-facing materials and represent the company confidently on customer and prospect calls
• Comfort operating cross-functionally across sales, engineering, support, and legal, and influencing without direct authority
• Experience with AI service licensing and/or governing programmatic API access via AI/agentic tools (e.g., MCP servers) or RPA / integration platforms (e.g., Boomi, MuleSoft, Workato)
• Familiarity with API productization, usage metering, or consumption-based licensing models
• Experience supporting customer audits, true-ups, or revenue assurance
• Exposure to contract structure and negotiation and working alongside legal on licensing terms
• Background in software asset management (SAM), GRC, or entitlement platforms
• Bachelor's degree or equivalent experience; MBA or relevant certifications a plus but not required