Senior Manager, Customer Engagement Program

Health Catalyst is one of the nation’s leading health care performance improvement companies, dedicated to data-informed healthcare improvement. They are seeking a Senior Manager for the Customer Engagement Program to build strategic customer engagement initiatives that enhance executive relationships and drive business outcomes.

Responsibilities:

• Manage the planning, coordination, and execution of Executive Advisory Boards, Customer Collaboratives, and other strategic customer engagement programs
• Coordinate all program logistics, including calendars, meeting schedules, executive communications, invitations, registrations, travel coordination, virtual meeting production, venues, and participant materials
• Partner with executive sponsors, Product Management, Product Marketing, Sales, Customer Success, and an external advisory board consultant to support member recruitment, agenda development, and successful program delivery
• Serve as the primary point of contact for advisory board members, collaborative participants, executive assistants, speakers, and internal stakeholders
• Coordinate executive participation by managing calendars, scheduling meetings, communicating with executive assistants, preparing briefing materials, confirming attendance, coordinating travel when needed, and ensuring executives are prepared for each engagement
• Capture meeting outcomes, recommendations, and action items, and communicate, coordinate and track the follow-up activities across Product, Marketing, Sales, and Customer Success
• Maintain program documentation, member rosters, project plans, budgets, timelines, governance documents, and operational processes
• Track program KPIs and recommend continuous improvements to enhance participant engagement and program effectiveness

Requirements:

• Exceptional project and program management skills with the ability to manage multiple complex initiatives simultaneously
• Outstanding organizational skills and meticulous attention to detail
• Experience coordinating executive meetings, advisory boards, customer programs, conferences, or similar strategic initiatives
• Strong written and verbal communication skills, including experience communicating with executives and executive assistants
• Ability to build relationships and influence cross-functional teams without direct authority
• Experience managing event logistics, meeting coordination, or customer engagement programs involving both virtual and in-person experiences
• Strong problem-solving skills with the ability to anticipate needs, remove obstacles, and keep complex programs running smoothly
• Ability to synthesize customer feedback and coordinate follow-up across multiple stakeholder groups
• Passion for creating meaningful customer experiences, executive communities, and long-term strategic partnerships
• Intellectual curiosity to learn about the healthcare industry and provider market and apply that knowledge to your work
• Bachelor's degree required
• 5+ years of experience in customer engagement, strategic program management, marketing, customer success, healthcare operations, product marketing, or related fields
• Experience working with healthcare executives, provider organizations, or healthcare technology companies
• Experience managing Executive Advisory Boards, customer councils, user communities, advisory programs, or executive engagement initiatives
• Experience partnering across Product, Marketing, Sales, Customer Success, and Executive Leadership teams
• Experience supporting virtual and in-person executive programs and customer events
• Familiarity with healthcare industry trends, customer engagement strategies, and go-to-market organizations