Technical Customer Success Manager - AMER

Camunda is an enterprise platform for agentic orchestration that helps organizations coordinate AI agents, people, and systems across complex business processes. The Technical Customer Success Manager combines customer success and technical account management to guide customers through process orchestration projects, drive adoption, and help them realize the value of their Camunda investment.

Responsibilities:

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value
• Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks
• Collaborate with Consulting, Support, and Engineering teams on product and support-related issues

Requirements:

• • 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering
• • Strong understanding of high-level software development, cloud computing, and DevOps concepts
• • Advanced communication skills to articulate complex concepts clearly to diverse audiences
• • Ability to lead and navigate conversations with both technical and business stakeholders
• • Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs
• • Experience in enterprise technology architectures and understanding state-of-the-art solution architectures and their associated paradigms (e.g., microservices, event-driven architectures, Kubernetes-based deployments)
• • Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar
• • Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers