Product Designer - Clearance Required

LMI is a digital solutions provider dedicated to accelerating government impact with innovation. They are seeking a Junior Product Designer to support a digital transformation program focused on AI-enabled workflow modernization and user-centered design activities.

Responsibilities:

• Support discovery to identify automation, dashboard, AI, and workflow improvement opportunities
• Document workflows, pain points, manual processes, data access barriers, and adoption challenges
• Assist with user interviews, working sessions, usability tests, and feedback sessions
• Help translate user needs into product concepts, wireframes, prototypes, and design specifications
• Create user flows, journey maps, workflow maps, wireframes, and low- to mid-fidelity prototypes
• Support design of AI-enabled experiences that promote trust, transparency, feedback, and human oversight
• Assist with organizing and synthesizing research findings, usability feedback, and product insights
• Review usage data, user feedback, and help desk trends to help identify product improvements
• Support training, onboarding, help content, job aids, and other user enablement materials
• Collaborate with product, engineering, data, AI/ML, training, and support teams
• Document design decisions, research findings, usability results, and handoff materials
• Work with senior designers to strengthen design quality, accessibility, and consistency

Requirements:

• 1+ year of experience in product design, UX, HCD, service design, UX research, or related roles; relevant internships, academic projects, or portfolio work may be considered
• Bachelor's degree in HCD, HCI, UX, design, or related field
• Portfolio demonstrating user-centered design process, research-informed decisions, and clear design documentation
• Experience creating user flows, wireframes, prototypes, journey maps, or design documentation
• Basic understanding of user research, usability testing, workflow analysis, and research synthesis
• Familiarity with digital products, dashboards, workflow tools, automation, or data-informed interfaces
• Interest in AI-enabled products, responsible AI, or human-in-the-loop design
• Ability to translate user needs and feedback into clear design artifacts
• Ability to support training, onboarding, help content, or user enablement materials
• Strong written, visual, and verbal communication skills
• Strong attention to detail and willingness to learn in a collaborative team environment
• Proficiency with Figma, FigJam, Miro, Adobe XD, Sketch, Axure, or similar tools
• Familiarity with Jira, Confluence, GitLab, Azure DevOps, or similar tools
• Must be a U.S. citizen with an active Secret-level security clearance
• Experience supporting government programs focused on digital maturity, workflow modernization, automation, dashboarding, tool adoption, training, user support, or metrics-driven product improvement
• Familiarity with AI-assisted tools, intelligent automation, GenAI workflows, or decision-support products
• Experience using feedback, usability findings, analytics, or support trends to improve designs
• Experience creating training materials, help content, FAQs, quick reference guides, or job aids
• Familiarity with Section 508, WCAG, accessibility testing, or inclusive design