Digital Service Expert (Product Management) Remote From Anywhere In CO

The North Carolina Department of Agriculture and Consumer Services is seeking a Digital Service Expert who will serve as the Senior Product Manager for Counties. This role is responsible for leading the strategy, development, and delivery of technology products used by Colorado county workers to support the care and education of young children and families.

Responsibilities:

• Own the vision, strategy, and roadmap for county-facing products that equip frontline county staff with the tools they need to efficiently and effectively serve Colorado's most vulnerable children and families
• Prioritize features and enhancements across multiple county-facing tools, and define success metrics for county product adoption and frontline staff efficiency
• Facilitate collaboration across county partners, frontline staff, technical teams, program staff, and leadership to ensure products meet real-world needs and comply with regulatory requirements
• Synthesize diverse feedback from counties into actionable product requirements, and lead cross-functional meetings to align on priorities and timelines
• Oversee execution of county-facing product initiatives from discovery through delivery, working closely with developers, county partners, and vendors to build scalable, maintainable solutions
• Write and prioritize user stories, tickets, and documentation, and make tradeoffs between scope, resources, and time
• Support successful launches, adoption, and ongoing quality by collaborating with county partners and internal teams on training, documentation, and continuous improvement
• Establish product standards and benchmarks for performance, security, and usability, and make trade-off decisions between short-term needs and long-term strategic goals
• Identify opportunities to scale and evolve county-facing systems into best-in-class, user-centered platforms that reduce administrative burden on frontline staff

Requirements:

• The minimum of five (5) years of experience delivering product management, user experience research & design, software development, or related concepts in complex environments
• Documented proficiency in working collaboratively with teams across the software development life cycle
• 5+ years of product management experience owning complex digital products from discovery through delivery and iteration. Experience working in government, human services, or county-facing environments
• Cross-functional leadership: Demonstrated ability to independently and collaboratively lead cross-functional teams, including engineering, design, data, operations, and business stakeholders
• Strategic and analytical skills: Experience defining product strategy, prioritizing roadmaps, using qualitative and quantitative data to make decisions, and measuring outcomes against clear success metrics
• Experience translating the needs of frontline, non-technical users into technical requirements, and aligning product solutions with operational workflows and compliance requirements