Customer Service Engineer

PerkinElmer is seeking a OneSource Customer Service Engineer to support their client Polpharma by ensuring the reliability and compliance of laboratory instrumentation. The role involves hands-on service, including installation and maintenance, while adhering to GMP standards to maximize laboratory uptime and customer satisfaction.

Responsibilities:

• Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site
• Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards
• Manage the full OneSource service scope for the site, including instrument repair
• Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level
• Deliver on-site user familiarization and training on defined product groups
• Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines
• Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system
• Complete all administrative reporting on time
• Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows
• Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs
• Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team

Requirements:

• Bachelor's degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years' experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years' experience servicing or using analytical instrumentation
• Fluent Polish (professional working proficiency) and good working English, both written and spoken
• Valid category B driving licence and willingness to travel as required by the customer site and region
• Legal right to work in Poland
• Solid MS Office skills and confidence working with service-management and documentation systems
• Strong hands-on troubleshooting across multi-vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC)
• Working knowledge of GMP-regulated pharmaceutical laboratory operations, qualification lifecycles, and data-integrity requirements
• Disciplined documentation and QMS adherence, with high accuracy and accountability
• Customer-focused mindset with clear, professional written and verbal communication with stakeholders at all levels
• High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit
• Experience gained in a GMP or pharmaceutical laboratory environment
• Familiarity with chromatography data systems (CDS) and instrument-control software, and with data-integrity best practices
• Depth in chromatography (LC/GC)