Customer Success Manager (Mid-Level Experience)

TRIFFT Loyalty is seeking a mid-level Customer Success Manager who will play a key role in helping clients achieve their business goals. The role involves leading project implementations, building client relationships, and ensuring long-term satisfaction.

Responsibilities:

• Project Management: Lead client meetings, create agendas, take meeting minutes, and coordinate with TRIFFT teams, client personnel, and third parties to ensure projects are delivered on time
• Client Engagement: Build strong relationships with clients, understand their broader agenda, and proactively ensure they are well onboarded and their projects are set up for success
• Business Reviews: Conduct regular business reviews, pulling in relevant expert resources to ensure impact and client satisfaction
• Renewals and Invoicing: Support invoicing, payment operations, and proactively manage the renewal process to maintain ongoing client relationships

Requirements:

• Experience in managing projects
• Experience working with clients
• Ability to ensure successful project outcomes
• Ability to independently manage client interactions
• Ability to drive projects to completion