Semester of Service Volunteer- Business Operations Analyst

The U.S. Department of State is offering a Semester of Service Program that provides students with a volunteer project-based opportunity to support Federal missions. The role involves contributing to projects related to records management, process improvement, and standardization of operating procedures.

Responsibilities:

• Contribute to clearly defined, outcome-driven projects, including the documentation of standard procedures, conducting process mapping and proposing innovative modernizations, and updating SharePoint and ServiceNow systems with relevant information
• Improve the clarity, consistency, and efficiency of HR/TS/RIM’s standard operating procedures (SOPs) by reviewing, revising, and standardizing up to 10 priority SOP documents using Lean management principles, Plain Language best practices, and staff input
• By the end of the Spring 2027 semester, review up to 10 existing SOPs; consult with relevant staff and partners to identify process inefficiencies, lessons learned, and opportunities for improvement; research and apply appropriate Lean management principles to develop revised SOP draft
• By the end of the Spring 2027 semester, create a culminating presentation to HR/TS/RIM staff and leadership about insights and lessons learned from SOP review, including any recommendations for additional improvements and practice adoptions for the office gleaned from interactions with staff and reviewing source materials
• Finalize and upload all approved SOPs to the designated digital platform using the organization's standard template, ensuring each document is written in Plain Language, reflects current practices, and is organized for ease of use and future maintenance

Requirements:

• Must be a U.S. Citizen or U.S National studying in the U.S. or abroad. International students on valid visas may participate if they meet applicable immigration, visa, and agency authorities
• Be enrolled not less than half-time in an accredited trade school, technical or vocational institute, junior college, college, university, or other accredited educational institution for the Spring 2027 semester
• Be in good academic standing as defined by your institution
• Commit to volunteering 8 – 20 hours per week for a minimum of 90 days
• Complete all required onboarding documentation assigned by the Federal agency and your academic institution
• Agree to volunteer. This position is unpaid. No compensation, stipends, or hiring preference will be granted from this work. You may use this volunteer experience to qualify for future jobs you choose to apply for
• Agree to understanding volunteers are not Federal employees
• Must have a minimum GPA of 2.0 out of 4.0 scale
• Strong attention to detail
• Research capabilities
• Interest in management, process development, and digital records management
• Students pursuing degrees in business, public administration, communications, or related fields
• Familiarity with process documentation and management practices
• Familiarity with Microsoft 365 tools (e.g., Excel, SharePoint)