Digital Associate Product Manager, Disaster Client Care Products

American Red Cross is one of the nation’s premier humanitarian organizations dedicated to helping people in need. The Digital Associate Product Manager will manage the full product lifecycle for disaster client care products, collaborating with various teams to create human-centered digital solutions that support the organization's mission.

Responsibilities:

• Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements
• Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods
• Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
• Analyze and use trusted data to make evidence-based decisions and enable continuous improvement and measurable outcomes
• Ideate with service designers and technical team on product design and solutions, applying human-centered design and product design standards
• Facilitate cross-functional business review and alignment of product requirements, collaborating with business programs and operations, finance, legal, security, user support, and other stakeholders
• Create and organize Agile-oriented user stories into epics, phases, and functions in partnership with design, technical and business leads
• Provides and supports clear communication between product, technical, and business/program partners
• Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
• Coordinates with the Product Manager, Scrum Master and technical team to manage current and backlogged user stories
• Identify and resolve issues, influence stakeholders and manage relationships effectively
• Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality
• Monitors performance metrics and reviews system modification/change requests to ensure recommendations meet business units technology needs
• Writes product communications and training for end users, including knowledge base articles and release notes
• Continuously learn and grow individual capabilities to keep pace with team, organizational, and industry growth and change

Requirements:

• Education: Bachelor's Degree
• Experience: 7 years of experience required
• Management Experience: 0 years of supervisory experience required
• Experience working with diverse communities of end users and business stakeholders
• Experience with product design and development processes, and business process redesign
• Experience with Agile development frameworks
• Experience with design thinking methods
• Business acumen
• Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart
• Ability to coordinate tasks and deadlines across concurrent projects
• Skilled in relationship building and management with business and technical teams
• Independent and self-motivated with excellent communication skills
• Excellent interpersonal and communication skills
• Experience working with internal customers, management, and outside vendors
• Experience managing expectations and emerging issues
• Experience consolidating technical and business information for leadership presentations and reporting
• Authorized to work in the United States. The American Red Cross does not sponsor employment visas
• Strong digital product management skills including mobile and web-based applications
• Experience in human centered design to include design thinking facilitation, research, usability tests, etc
• Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined