Customer Success Associate Manager

C-Axis, Inc. is seeking a Customer Success Associate Manager to lead and manage complex product development programs. This role involves serving as the primary point of contact for customers, ensuring effective communication, and fostering team ownership while identifying new business opportunities.

Responsibilities:

• Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
• Builds team ownership and commitment to program plans
• Responsible for leadership of product development programs and related work stream activities for products
• The scope of programs includes all product support activities from Quote to the end of programs life
• Ability to communicate throughout all levels of the organization from the production floor to corporate management level
• Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
• Generally is the first and main point of contact for the customer
• Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
• Manage and lead the customer's large, complex projects/programs
• The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
• Manages the internal team's roles and responsibilities
• Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
• Proven ability to motivate cross functional teams which do not report to you to achieve success
• Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
• Technical knowledge in all technologies and processes the business offers to help lead customer and team members
• Mentors other Project/Program Managers to help further develop their skills and advance
• Mentors team members to help them improve their communication, become stronger technically, and become leaders
• Work as part of a team or independently with no supervision necessary
• Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
• Leads all phase and business reviews
• To fulfil these responsibilities, associates are required to have various sales skills
• Other responsibilities may be assigned, as needed

Requirements:

• Bachelor degree
• At least 5 years related experience in customer service