Technical Product Manager

WRS Health, voted #1 EHR by PC Mag, delivers integrated cloud-based EMR and practice management solutions. The Technical Product Manager will bridge business objectives and technical execution, guiding the product lifecycle while ensuring user needs are met and maintaining technical integrity.

Responsibilities:

• Act as the primary contact for major system issues and product-related inquiries
• Gather and document requirements from clients and internal stakeholders
• Manage and prioritize the product backlog, ensuring readiness for development
• Lead Agile ceremonies including sprint planning, sprint reviews, and other team meetings
• Collaborat closely with developers and QA to ensure product quality, accurate implementation, and smooth releases
• Communicate the value of new features to internal teams and clients
• Oversee and mentor the Product Owner team, including goal-setting, project assignments, and performance evaluations
• Maintain internal tools such as developer PTO and assignment trackers
• Handle system certification processes (e.g., ONC, Surescripts, MDToolbox/DEA)
• Ensure ongoing compliance with healthcare regulations and industry standards
• Managed structure and productivity of the manual testing team
• Aligned testing timelines with product delivery schedules
• Provided regular performance feedback
• Directed MIPS Services in line with financial and strategic objectives
• Ensured regulatory compliance and managed escalations
• Coordinated with Reg-ent and leadership, delivered financial reporting, and trained new staff on MIPS-related tasks

Requirements:

• Proven experience conducting user research and synthesizing insights through user flows, personas, and other methodologies
• Experience in the healthcare or health technology industry related to medical practices
• Demonstrated ability to manage conflicting priorities, distinguish between critical roadblocks and distractions, and make sound decisions under pressure
• Strong data-driven mindset with experience leveraging analytics to inform product decisions
• Proactive and self-motivated, with the judgment to know when to seek guidance
• Extensive experience gathering, documenting, and communicating detailed requirements, including functional, technical, reporting, and data needs
• Exceptional communication skills, with the ability to influence and build consensus across diverse teams and stakeholders
• Deep experience working in Agile environments, breaking down epics into actionable stories, and guiding teams through the software development lifecycle
• Track record of successful technology product design, implementation, and delivery
• Advanced analytical, problem-solving, and critical thinking abilities
• Demonstrated leadership experience, including team management and mentoring
• Proficiency with Jira and cloud-based architectures
• Prior experience in healthcare or healthcare-focused software is considered an advantage