Manager, Culture and Engagement: The Trevor Project

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. The Culture & Engagement Manager plays a key role in strengthening employee engagement, belonging, and organizational culture across The Trevor Project, leading initiatives that foster connection and collaboration within a fully remote workforce.

Responsibilities:

• Lead and execute employee engagement and culture-building initiatives that strengthen connection, belonging, trust, and collaboration across a fully remote workforce distributed across the U.S., including employees working within The Trevor Project’s 24/7 crisis services operation
• Support the development and implementation of culture initiatives aligned with Trevor’s mission, values, and employee experience goals
• Design and coordinate inclusive employee programming, engagement opportunities, and community-building experiences across varying schedules, time zones, operational environments, and employee populations, including union-represented employees, and employees working evenings, weekends, overnight shifts, and other non-traditional schedules
• Help foster a culture of trust through thoughtful communication, responsiveness, relationship-building, and employee engagement practices
• Coordinate employee recognition initiatives, celebrations, culture moments, and organizational engagement activities throughout the employee lifecycle
• Support the development of scalable employee experience practices that strengthen retention, connection, and organizational culture
• Partner closely with affinity groups and employee communities to strengthen engagement, participation, sustainability, and organizational support
• Help facilitate opportunities for employees to build meaningful connection and community across identities, lived experiences, and organizational teams
• Support initiatives that strengthen belonging, inclusive leadership practices, and equitable employee experiences across the organization
• Assist in coordinating culture and inclusion initiatives across Trevor’s U.S. and Mexico teams where appropriate, while remaining mindful of varying cultural contexts and employee experiences
• Partner with leaders and cross-functional stakeholders to ensure engagement initiatives are inclusive and accessible across a remote and operationally diverse workforce that includes both union and non-union employees within an 24/7 crisis services environment
• Support the administration, coordination, and analysis of employee engagement surveys and other employee listening initiatives
• Analyze engagement data, employee feedback, participation trends, and organizational insights to identify opportunities for improvement, including trends related to employee wellbeing, burnout risk, workforce connection, and engagement across union and non-union employee populations
• Translate employee feedback into actionable recommendations, engagement opportunities, and culture-building initiatives in partnership with People team leadership
• Help strengthen feedback loops and employee communication practices that reinforce transparency, responsiveness, and employee trust
• Partner closely with Learning & Development, Talent Acquisition, People Operations, Internal Communications, and organizational leaders to support a connected employee experience
• Support onboarding culture experiences and employee engagement touchpoints for new hires
• Coordinate logistics, communications, scheduling, vendor relationships, and operational support for culture and engagement initiatives as needed
• Manage multiple projects and priorities simultaneously while maintaining strong attention to detail, organization, and follow-through
• Contribute ideas, recommendations, and creative approaches that strengthen employee engagement, remote culture-building, and organizational connection
• Effectively communicate and work collaboratively with other People team members, staff in other verticals, and external partners as needed
• Demonstrate a commitment to fostering and maintaining an environment of inclusion and belonging, modeling Trevor’s values and enhancing culture in everyday interactions as well as operational initiatives
• Maintaining knowledge competency relating to The Trevor Project’s programs, services, and strategic goals, as well as the LGBTQ+ community we serve
• Demonstrate fair, ethical, and equitable business practices
• Handle sensitive and confidential matters with the utmost discretion and integrity, with regard for cultural, operational, and legal considerations
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working within established timelines
• Demonstrate attention to detail and accuracy in all work
• Handle other relevant duties and responsibilities as assigned

Requirements:

• 5+ years of experience supporting employee engagement, organizational culture, employee experience, inclusion initiatives, ERGs/affinity groups, learning & development, or related People functions
• Demonstrated experience leading or coordinating employee engagement initiatives within remote or geographically distributed organizations
• Experience supporting affinity groups, employee communities, ERGs, or inclusion-focused employee programming
• Strong project management, event coordination, and operational execution skills with the ability to independently manage multiple priorities and initiatives
• Experience administering or supporting employee engagement surveys and translating findings into actionable recommendations
• Strong communication, facilitation, and relationship-building skills across diverse employee populations and organizational levels
• Demonstrated ability to foster inclusive, welcoming, and community-centered employee experiences
• Strong emotional intelligence, discretion, and sound judgment
• Ability to thrive in collaborative, evolving, and mission-driven environments
• Professional proficiency in spoken and written English
• Experience supporting employees across varying schedules, crisis support services, operational environments, union or partially unionized workforces, or 24/7 organizations preferred
• Cross-cultural or global organizational experience is a plus, particularly within organizations operating across multiple countries or regions
• Spanish language proficiency is a plus