Customer Service Representative

Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA. The Customer Service Representative ensures the best possible customer experience by resolving customer questions and offering solutions to drive company revenue.

Responsibilities:

• Maintains customer relationships
• Understands customer demands
• Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
• Continuous follow up on customer issues to ensure resolution
• Willingness to collaborate within the customer service team
• Manage incoming calls and emails
• Claims filing and resolution
• Route shipments and build Bill of Ladings
• Track shipments on various carrier sites
• Build and develop a thorough understanding of logistics and 3PL industry
• Point of escalation for customer and carrier issues
• Assists in training new team members
• Assists in managing the customer service queue
• All other duties assigned by management

Requirements:

• Minimum of high school diploma or GED
• Minimum of 1 year experience required
• Ability to communicate effectively across all levels of both customer and carrier's organizations
• Strong communication and phone skills
• Problem solving and strong organizational skills with attention to detail
• Highly motivated with an ability to work independently as well as in a group setting
• Must have excellent phone and email communication skills and ability to multitask and assist clients after hours
• Solid understanding of MS Office, Windows, and basic business software