Job Role: Tech Support (IT Helpdesk)

Location: Rockville, MD

Duration: Long Term Contract

Bilingual Korean Mandatory

Requirements:

Education: Associate degree in Computer Science, IT, or equivalent work experience
Experience: 1 3 years of experience in technical helpdesk or desktop support roles
OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
Soft Skills: Strong communication skills with a customer-centric mindset
Problem Solving: Ability to diagnose basic network and software issues methodically

Nice to have qualifications:

Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
Directory Services: Basic experience managing user accounts in Active Directory
Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

PALNAR, the trade name of Palayekar Companies Inc. founded in 1997, delivers global software and technology services. Headquartered in Cranbury, New Jersey - United States, with operations in India (Noida and Goa), PALNAR provides software consulting, development, IT Support service and ongoing technology support worldwide.

Bilingual Korean - Tech Support (IT Helpdesk)@ Rockville, MD

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