General information

Date

Wednesday, July 29, 2026

Location

FL - Sunrise

Remote/Hybrid

Position Level

Director

Employment Type

Full time

Pay Type

Annually

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Direct the day-to-day operations of Consumer Direct Care Network Companies within their territory to support company strategic anchors and thematic goals
Direct compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
Direct daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
Direct the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Direct staff training and provide organizational leadership
Improve the economic standing of the programs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy

JOB DUTIES

Direct collaboration of stakeholders regarding the delivery of services
Responsible for the contents of program scorecard, dashboard, and key performance indicators
Proficient public speaker
Effective written and verbal communication
Direct compliance with applicable legal requirements, standards, policies, and procedures at the program office level
Direct advanced reporting as required
Demonstrate dependability
Demonstrate effective problem solving and decision-making skills
Exhibit computer efficiency
Direct complex service programs and special projects as needed
Identify and implement process improvement efforts
Direct the management of special projects including, but not limited to:
Annual review of policy and procedures
Annual review of standard operating procedures
Annual satisfaction survey
Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow
Direct the marketing of services to referral sources
Participate in, and assign professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Direct the recruitment, hiring, training, and supervision of employees according to the company’s needs
Represent the company at stakeholder meetings, health fairs and provider fairs
Direct the management of deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Responsible for maintaining the positive financial health of the programs
Direct client enrollment, assessments, and supervisory visits as required
Direct the development of the service/support plan and budgets within the programs
Direct the management of the Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
Direct payroll, authorization, and AR operations for the programs
Bilingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

Bachelor's degree in Accounting, Finance, Business Administration, Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or related field preferred; MBA preferred.
Four (4) years management experience preferred.
Experience managing budgets, financial reporting, and operational performance metrics preferred.
Experience in Medicaid, healthcare operations, managed care, or related human services programs preferred.
Demonstrated ability to lead teams, drive operational excellence, and collaborate with senior leadership preferred.
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

State Director

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General information

Description & Requirements