About Us
We're building Ace - a new AI browser designed to make everyday browsing radically simpler, faster, and more useful.
As our user base continues to grow, customer experience becomes a core part of the product. Our vision is to build an AI-first customer experience where intelligent agents resolve most customer needs automatically, humans step in only when they add real value, and every interaction helps users succeed while making the product smarter.
We're looking for a Customer Experience & AI Automation Lead to build this function from the ground up. You'll own the entire customer experience function for Ace, end to end. That means you build the AI systems that resolve customer issues automatically, and you run the operation that handles everything the systems don't.
You'll set the standard for what Customer Experience feels like, decide where a human is worth it and where automation is better, and build the tooling to make both fast. You'll work directly with R&D, product and marketing - CX is one of the sharpest signals we have about the product, and you'll be the person who turns that signal into fixes and features.
This is a builder-leader role. Early on you'll be hands-on in the queue and hands-on in the AI automations. As it grows, you'll hire more people as needed.
What you'll do
