WORKFORCE SERVICES REPRESENTATIVE 2 - UNDERFILL

Posting number: 2026-03318

Department: DETR - EMPLOYMENT SECURITY

Job classification: WORKFORCE SERVICES REPRESENTATIVE 2

Posting type: Open Competitive

Categories: Training, Rehabilitation Services

Summary

The Department of Employment, Training and Rehabilitation (DETR) is hiring a Workforce Services Representative 2 at the Reno EmployNV Career Hub or assigned to satellite and community-based service locations, including libraries, colleges, youth hubs, and other partner sites throughout the service area. Depending on operational needs, incumbents may deliver workforce development services in a variety of settings to enhance accessibility for job seekers, employers, youth, veterans, and other priority populations. This position serves individuals seeking training opportunities, supportive services, and other resources necessary to obtain and retain meaningful employment. Incumbents will assist customers who require employment-related support to secure items or services needed to accept a job offer. Responsibilities may include providing services in person, conducting outreach activities, and working at remote community locations while maintaining strong partnerships with local organizations, educational institutions, and community stakeholders. This recruitment is for a Workforce Services Representative (WSR) 2, underfill for WSR 3. The incumbent will progress to the next level upon meeting qualifications and the approval of the appointing authority. Successful candidates must demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. A minimum typing speed of 40 words per minute is required. 

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Examples of duties

Graduation from high school or equivalent education and one year of relevant program experience which included interviewing job seeking customers to gather education and work history information or job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude and search the Internet for job openings, or post job listings on the Internet; recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year as a Workforce Services Representative I in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications
While not required, bilingual proficiency in English and Spanish is preferred.

Qualifications

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs. 

Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage. 

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills. 

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs. 

Perform related duties as assigned.

Positions assigned to EMPLOYMENT SERVICES: Under supervision, incumbents work in a local workforce investment or one-stop office and perform most of the duties described in the series concept. Some positions serve a specific customer base such as public assistance clients, or business customers placing job listings.

Positions assigned to the DISABLED VETERANS OUTREACH PROGRAM: Under close supervision, incumbents continue to receive training in the duties described in the series concept only for veterans and other eligible individuals with Significant Barriers to Employment (SBE). Positions allocated to this assignment perform duties in a continuing trainee capacity which provides for progression to the Workforce Services Representative III - Disabled Veterans Outreach Program upon the satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Supplemental information

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of: customer service and interviewing techniques used to gather education and work history from job seeking customers or job requirement from business customers; techniques necessary to establish rapport and gain the trust of customers; resource center equipment and software used to assist job seeking customers in developing resumes, assessing skills and searching the Internet for job openings; occupational requirements of positions and current labor market conditions in Nevada; program related computer software and reports, codes, screens, formats, and key entry sequences; laws, regulations, policies and procedures applicable to Employment Services Programs. 

Ability to: enter, process and retrieve data from the One-Stop Operating System; assist customers in the use of computer hardware and software in resource centers; enter job listings; advise and encourage job seeking customers to follow through on job referrals; evaluate job listings to determine compliance with federal and State laws and regulations; evaluate customers’ education, training and work history and assess qualifications for job referral; establish and maintain cooperative working relationships with co-workers, the public, business customers and other agencies; assist customers with resume development by editing and proof reading drafts and recommending appropriate language and format; make verbal presentations to groups or individuals regarding program information, policies and procedures; identify customers’ barriers to employment; advise customers on job search skills.

Recruiter Contact Information: Paula Miles - pgmiles@detr.nv.gov