Become a key part of a supportive, collaborative team that keeps our Care Home running smoothly. As a Customer Services Consultant (CSC) at Bupa, you’ll guide residents and families through the full “enquiries to arrivals” journey — from the first conversation to settling in — offering a warm, confident, and informative experience at every step.
Alongside admissions, you’ll also support essential operational functions behind the scenes. Working closely with your fellow CSC, our General Manager, and our Centralised Admissions team, you’ll help maintain compliance, coordinate rosters, assist with payroll processes, and provide professional front‑of‑house support that keeps our home welcoming and well‑organised.
As a key leadership presence within the home, you’ll champion high standards across both resident experience and employee support.
About the home
Bupa Windsor is a modern care home, located 7.5km’s south of Melbourne’s CBD, close to Albert Park, Melbourne CBD, St Kilda and transport links. It is one building of 41 beds, with a mixture of care types. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
Duties & Responsibilities:
Some of your responsibilities include but are not limited to –
Benefits of Bupa
How to Apply
Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.
To learn more about working at Bupa please visit our website: Bupa Aged Care Jobs & Careers
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
