Software Engineer II, Raptor Support

New Eagle is seeking a Software Engineer II for Raptor Support, a role that combines customer support and software development. The successful candidate will investigate software issues, provide technical support, and contribute to the development and maintenance of Raptor software products.

Responsibilities:

• Receive, analyze, and investigate customer support tickets related to Raptor and Base Software
• Reproduce reported issues and perform root cause analysis
• Collaborate with customers and engineering teams to resolve software issues
• Document findings and recommend corrective actions
• Design, develop, test, debug, and maintain Raptor software features
• Support software releases, validation, and continuous product improvements
• Collaborate with global engineering teams to support customer projects and software integration activities

Requirements:

• Bachelor's degree equivalent (or higher) in Computer Engineering or related field
• Minimum of 3 to 5 years of demonstrated prior experience developing embedded software, preferably for automotive applications
• Demonstrated strong functional knowledge of computer architecture
• Demonstrated prior experience with on-target debugging
• Basic working knowledge of MATLAB/Simulink and Model-Based Design concepts; prior coursework or project experience is sufficient, deep control-design expertise is not required
• Demonstrated prior experience debugging CAN and/or LIN networks. Experience with Ethernet is an advantage
• Exposed to the software development life cycle
• Experience with CAN-FD