Senior Forward Deployed Engineer (AI Agent)

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Senior Forward Deployed Engineer will develop and deploy AI agents that solve practical problems for customers, ensuring high-impact deployments and continuous improvement of the AI platform.

Responsibilities:

• Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
• Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
• Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
• Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
• Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
• Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
• Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning