Senior Project Manager

Phase2 is a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. They are seeking a Senior Project Manager to own complex digital engagements and lead trusted, senior-level client relationships, ensuring alignment with client goals and driving meaningful progress and outcomes.

Responsibilities:

• Own multi-workstream engagements end-to-end, ensuring delivery stays aligned with client goals, expected outcomes, and organizational standards
• Set direction by translating client objectives into structured plans, decision frameworks, and actionable priorities
• Drive outcomes and client value with an emphasis on rapid time to value, using practical delivery discipline and AI-enabled approaches to accelerate insight, execution, and impact
• Lead the client relationship with confidence and clarity, ensuring expectations are understood, risks and mitigations are discussed early, and decisions continue moving forward
• Direct cross-functional teams by establishing clear and outcome-aligned workflows, communication patterns, and accountability across all contributors
• Take ownership of engagement financials, including scope, forecasting, staffing, and margin performance, adjusting plans as conditions shift
• Own and evolve the engagement roadmap and delivery approach ensuring work is sequenced to drive momentum, demonstrate value early, and unlock what’s next
• Embed AI tools into engagement workflows to strengthen planning, insight generation, communication, and decision support—setting expectations for how teams use AI to improve clarity, efficiency, and quality of work
• Provide grounded recommendations that help clients evaluate tradeoffs, understand implications, and make informed decisions
• Identify risks early, lead mitigation efforts, and ensure issues are resolved with clarity and speed
• Recognize and shape opportunities that arise naturally from delivery insight, client context, or emerging needs
• Support the creation of proposals, estimates, and scopes that reflect realistic delivery plans and forward-looking client priorities

Requirements:

• Significant experience owning complex digital engagements and leading senior client relationships
• A strong instinct for bringing order to complexity—setting direction, aligning teams, and maintaining steady progress across multiple workstreams
• Demonstrated ability to solve problems creatively and constructively, balancing constraints across scope, budget, timelines, and team capacity without compromising outcomes
• Clear and confident communication skills, with the ability to lead client discussions, present recommendations, and guide decisions
• Deep understanding of digital platforms, product development lifecycles, and modern delivery practices
• Demonstrated ability to embed AI in daily workflows and deliverables—using it to accelerate analysis, sharpen communication, synthesize information, and elevate the overall quality of engagement leadership
• Experience guiding teams in responsible, effective AI use, ensuring it enhances outcomes, improves speed and structure, and supports stronger decision-making
• A track record of identifying meaningful opportunities rooted in client strategy, delivery insight, or future potential
• Agency or consultancy experience preferred