Lead Product Manager, Professional Services

Mindbody is a company that equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. The Lead Product Manager, Professional Services will operate at the intersection of product strategy and customer need, shaping solutions that extend the product portfolio and support strategic customer outcomes.

Responsibilities:

• Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements
• Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability
• Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap
• Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap
• Translate customer-driven requests into clear product decisions, recommendations, and next steps
• Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans
• Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio
• Break down loosely defined asks into clear problem statements and practical solution paths
• Determine what a 'good enough' solution looks like based on customer need, available tools, technical constraints, and business urgency
• Balance speed and flexibility with product quality, scalability, and roadmap integrity
• Add product discipline to opportunities that may begin with limited discovery or incomplete requirements
• Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments
• Create clarity around ownership, scope, and the right level of investment for each opportunity
• Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration
• Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality
• Maintain strong cross-functional alignment and clear communication throughout the product lifecycle
• Bring data fluency to reporting, analytics, and customer-specific insight requests
• Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes
• Support reporting-heavy or analytics-driven opportunities with confidence and precision
• Contribute to a more consistent approach for evaluating and delivering strategic customer extensions
• Help the organization balance custom opportunity work with scalable product investment
• Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy

Requirements:

• 6–10 years of product management experience
• Strong experience in B2B SaaS, platform, or operational software environments
• Proven ability to lead both discovery and execution across complex product areas
• Comfortable operating in fast-moving environments where priorities may evolve quickly
• A track record of solving ambiguous, cross-functional product problems
• Experience turning loosely defined requests into thoughtful, high-impact solutions
• Ability to navigate opportunities that span multiple teams, systems, or product domains
• Sound judgment in deciding when to push for scale, move quickly, or constrain scope
• Strong first-principles thinking and product judgment
• Ability to assess trade-offs and determine what 'good enough' looks like in context
• A practical mindset that balances speed, customer value, maintainability, and long-term strategy
• Confidence making progress in situations where discovery is incomplete or evolving
• Experience partnering with customer-facing teams on strategic opportunities
• Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests
• Able to translate commercial asks into clear product thinking and actionable execution paths
• Understands how to support strategic customer needs without losing sight of long-term product direction
• Excellent cross-functional collaboration and influence
• Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams
• A reputation for being collaborative, helpful, and effective in horizontally scoped work
• Ability to influence without direct authority and create momentum across teams
• Strong data fluency
• Comfortable working with reporting, analytics, and data-driven product questions
• Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation
• A high-ownership mindset and bias for action
• Brings structure to ambiguity and helps teams move forward with clarity
• Operates with urgency while maintaining sound product judgment
• Focuses on delivering outcomes, not just generating ideas
• A practical, customer-centered approach
• Empathy for customers and the challenges they face in real operating environments
• A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business
• Strong instinct for building solutions that work for both customers and the broader platform
• Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus
• A balanced product background is a plus
• Ideally brings experience in consumer product earlier in their career and B2B product more recently