Customer Service Representative - Bilingual (Spanish) - Weeknights

Transcard is a Chattanooga-based company that offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. They are seeking a positive and professional Customer Service Representative who will be the first point of contact for customers, responsible for delivering a best-in-class customer support experience.

Responsibilities:

• Assumes responsibility for the effective and professional completion of call center representative functions
• Receives customer telephone questions and complaints in a professional manner
• Answers inbound calls in a timely manner
• Responds to customer inquiries
• Provides personalized customer service by responding to the needs of the customer
• Manages and updates customer profile with the status of each customer
• Coordinate with departments to achieve customer satisfaction
• Build customer loyalty by meeting customer expectations
• Evaluate problems of the customers and provide logical lasting solutions
• File disputes for customers in accordance with Regulation E
• Replies to all corresponding email
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management
• Keeps supervisor informed of significant problems
• Corresponds with Fraud Department of potential fraudulent activity
• Maintains effective working relations with the operations department

Requirements:

• Customer Service Experience
• English and/or Bilingual (English & Spanish)
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Bachelor's degree preferred or equivalent work experience