Customer Success Manager

LogoLife is a fast-growing, mission-driven startup redefining the college counseling experience. They are seeking a Customer Success Manager to guide families through the college journey, ensuring students are supported and inspired while managing relationships and progress updates.

Responsibilities:

• Take center stage with families multiple times a day, guiding them through every twist and turn of the college journey
• Translate each student's progress, plan, and next steps into a clear, compelling narrative that builds family confidence and trust
• Serve as the primary voice of guidance at key decision points, fielding questions and addressing concerns in real time
• Serve as the trusted guide for families from onboarding through key milestones
• Build strong, lasting relationships that reflect our hands-on, mission-first approach
• Proactively resolve issues and navigate family dynamics with empathy and clarity
• Ensure students stay on track with timelines and milestones, providing proactive check-ins and accountability
• Monitor family engagement and student progress to anticipate risks and address concerns early
• Manage issue resolution in collaboration with counselors, mentors, and internal teams, ensuring prompt follow-up and communication
• Maintain accurate records of family interactions, progress updates, and success plans
• Understand each family's goals and priorities, tailoring support to maximize student success
• Identify opportunities for upselling additional services (e.g., test prep, extra college applications, research tracks, or passion project mentoring) to add value to the student's journey
• Collaborate with Sales and Marketing to highlight student success stories, case studies, referrals, and testimonials

Requirements:

• 1+ years of experience in Customer Success, Account Management, or Client Services or direct experience as a college counselor/consultant
• Strong understanding of holistic college admissions, profile development, and competitive positioning
• Excellent interpersonal and communication skills, warm, clear, and confident in navigating family relationships
• Comfortable and energized delivering multiple live presentations per day, families, groups, and decision-makers alike
• Proven ability to manage multiple students/families at once, staying organized under pressure
• Passion for student growth, access, and long-term impact
• Educational background from a T25 university, OR admissions experience (including seasonal reader roles) at a T25 school or one of the following: USC, UC San Diego, UT Austin, Georgia Tech, NYU, Tufts, Boston University, University of Illinois Urbana-Champaign, University of Washington, Northeastern, UNC Chapel Hill, Purdue
• Experience in both account management and college counseling (ideal)
• Background in education, admissions consulting, or working with high-achieving students
• Knowledge of STEM-focused students and selective summer programs
• Experience supporting high-achieving, mission-driven young people