Lead Customer Account Manager

Datacor is the leading provider of software solutions for the process manufacturing space. The Customer Account Manager will work with assigned ERP customers to grow recurring revenue, improve product adoption, and identify upsell opportunities while building strong relationships within customer organizations.

Responsibilities:

• Grow recurring revenue and boost net retention for assigned book of business
• Develop and execute engagement plans to maximize customer value
• Nurture deep, trusted-advisor relationships with various roles, including executive level and decision makers and be the first point of contact for any escalation
• Lead business process reviews with customers to uncover customer priorities and key business problems and match them against new features and products that may provide additional value to their businesses
• Identify, track, and close opportunities for upsell and cross-sell in collaboration with Solution Engineering and Services
• Prime customer base for renewals in collaboration with Renewals Team
• Serve as a customer advocate with relevant internal teams
• Coordinate internal Datacor resources across various teams to ensure customer satisfaction
• Keep track of customer progress on key projects and implementations
• Manage client expectations regarding the delivery of Datacor products and services

Requirements:

• Background in enterprise software/SaaS Sales, Account Management, Customer Success or similar role
• 4 Year college degree or equivalent experience
• Demonstrated success closing six figure deals
• Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders
• Proven ability to lead customers through large, complex projects
• Strong ability to understand technical concepts and problem solve
• Excellent written and verbal communication skills
• 5+ years of SaaS selling experience, ERP experience preferred
• ERP, manufacturing, and warehouse management software experience is preferred
• Understanding of process manufacturing & distribution concepts in the Chemical and Food and Beverage industry is preferred
• Strong foundation in sales methodologies/frameworks such as MEDDPICC, Force Management, Challenger Sales etc. is preferred