Business Analyst

Gainwell Technologies is an industry leader in healthcare solutions, and they are seeking a Business Analyst to enhance their operations. In this role, you will serve as a liaison between clients and technical teams, analyze business processes, and contribute to the improvement of Medicaid financial operations.

Responsibilities:

• Serve as a liaison between clients, project managers, and technical teams to gather, analyze, document, and maintain business requirements, change requests, process flows, and operational documentation throughout the project lifecycle
• Analyze business processes and recommend improvements aligned with client technology goals
• Use tools such as Excel and basic SQL to assess business impacts, support analysis, and inform decision-making
• Coordinate multiple projects and workstreams across business and technical teams, tracking milestones, risks, dependencies, action items, and improvement opportunities
• Facilitate meetings and follow up on open issues to ensure timely resolution
• Build strong partnerships with business owners, developers, testers, project managers, and leadership
• Communicate project status, business impacts, and solution recommendations to both technical and non-technical audiences
• Act as a subject matter expert in Medicaid financial processing, claims processing, reporting, and batch operations
• Develop test scenarios, support testing activities, review results, and coordinate User Acceptance Testing (UAT) through stakeholder approval to validate business requirements
• Support release planning, implementation validation, post-production monitoring, production issue analysis, and defect triage

Requirements:

• 3–5+ years of experience in a Business Analyst role
• Knowledge of Microsoft Excel
• Basic SQL
• Requirements management tools such as ALM
• Strong analytical skills and experience evaluating and improving business processes
• Excellent written communication and technical documentation skills
• Strong client-facing communication skills with the ability to translate business needs into actionable requirements
• Executive presence with the ability to clearly communicate technical concepts to business leaders, clients, and technical teams
• Experience facilitating meetings, driving collaboration, and building consensus among diverse stakeholders
• Strong organizational and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment
• Medicaid and Medicare experience preferred