Senior Business Analyst - Meritain Health

CVS Health is dedicated to building a world of health around every individual, aiming to simplify health care experiences. The Senior Business Analyst will research complex customer and business issues, providing guidance to facilitate action and mitigate risk while working cross-functionally to improve processes and enhance member experience.

Responsibilities:

• Research, analyze, and recommend solutions on escalated issues
• Act as subject matter expert with regards to unit workflows, systems, key processes, fiduciary responsibility and assemble all data used in making determinations for resolution
• Ensure end-to-end traceability and document timelines
• Develop and support thorough business case and member value analysis of potential solutions
• Communicate compelling and concise results to empower decision making
• Focus on risk mitigation, customer experience, and adherence to compliance requirements

Requirements:

• 1+ years of experience working with business operations and data analytics
• 1+ years of experience working in a healthcare and/or third party administrator business environment
• 1+ years of experience utilizing Microsoft Suite: Excel, PowerPoint, Outlook
• High school diploma or GED
• 2+ years of experience with data analytics reporting
• 2+ years of Meritain system knowledge (DG and/ or CSI)
• 2+ years of claims processing experience
• Demonstrated problem solving, analytical, and decision-making skills
• Strong communication & diplomatic skills across all levels
• Collaboration skills
• Strong & consistent performance