Director, Business Analytics, Customer Insights & Performance

Sonova Group is dedicated to improving hearing health and human connection through innovative solutions. The Director, Business Analytics, Customer Insights & Performance will lead enterprise reporting, business intelligence, forecasting, and customer insights initiatives to drive growth and operational excellence across North America.

Responsibilities:

• Lead enterprise business intelligence, reporting, and analytics strategy across all business functions
• Develop executive dashboards, KPI scorecards, and performance reporting packages
• Establish enterprise reporting standards, metric definitions, and data governance processes
• Identify trends, risks, and opportunities impacting revenue, profitability, customer acquisition, and operational performance
• Lead customer insights and marketing analytics including acquisition cost, campaign effectiveness, conversion performance, and customer lifetime value
• Develop analytics supporting Contact Center performance, workforce planning, productivity, and customer experience initiatives
• Partner with Finance on forecasting, budgeting, strategic planning, business case development, and profitability analysis
• Develop reporting and performance measurement capabilities supporting Managed Care growth, clinic productivity, provider performance, referral conversion, and retail operations
• Provide predictive analytics, scenario modeling, and strategic recommendations to executive leadership
• Identify opportunities to automate reporting and business processes through technology and AI-enabled solutions
• Build and maintain scalable self-service reporting capabilities using Power BI and related technologies
• Lead cross-functional analytics initiatives and support enterprise transformation programs
• Mentor and develop high-performing analytics talent and establish best practices in reporting, visualization, and data storytelling
• Present business insights and recommendations to executive leadership teams
• All other duties as assigned

Requirements:

• Bachelor's degree in Accounting, Business Analytics, Finance, Economics, Statistics, Information Systems, Data Science, Accounting, or related fields
• 10+ years of progressive experience in Business Intelligence, Analytics, FP&A, Strategic Planning, or Performance Management
• 5+ years leading high-performing analytics or business intelligence teams
• Experience supporting executive decision-making through analytics and performance reporting
• Advanced analytics, forecasting, and business intelligence expertise
• Strong financial acumen and strategic planning capabilities
• Advanced proficiency with Power BI, Excel, SQL, and related reporting platforms, with the ability to quickly learn and apply new tools as business needs evolve
• Data visualization and executive-level data storytelling skills
• Excellent communication, stakeholder management, and leadership capabilities
• Experience with automation, AI-enabled reporting, and process improvement initiatives
• MBA or Master's degree
• Healthcare, managed care, retail healthcare, or multi-site operations experience