Casual / Part Time Business Analyst / Applications Tester

Peraton is a next-generation national security company that drives missions of consequence. They are seeking a Casual / Part Time Business Analyst with strong application testing expertise to support a mission-critical Computer Aided Dispatch (CAD) system serving a large metropolitan public safety agency.

Responsibilities:

• Partner with public safety stakeholders, dispatch operations personnel, and technical teams to gather, analyze, and document business and system requirements
• Translate operational needs into detailed functional and technical requirements
• Facilitate workshops, interviews, and working sessions to define and prioritize defects, enhancements, and system improvements
• Develop and maintain key artifacts including: Business Requirements Documents (BRDs), User stories and acceptance criteria, Process flow diagrams, Requirements traceability matrices, Gap analysis documentation
• Support backlog creation, refinement, and prioritization in coordination with delivery leadership and stakeholders
• Develop detailed test plans, test cases, and validation scripts aligned to documented requirements
• Execute functional, integration, regression, and user acceptance testing (UAT) activities
• Validate enhancements, defect fixes, configuration changes, and system releases in a controlled environment
• Ensure traceability between requirements, test cases, and production releases
• Support change management and release processes in a mission-critical environment
• Document test results, defects, and remediation status using approved tracking tools
• Collaborate with application support teams to analyze recurring defects and recommend root cause improvements
• Assist in documenting operational workflows and dispatch processes
• Identify opportunities for process improvement, automation, and system modernization
• Support mobilization efforts including documentation of: As-Is system architecture, Interface and integration catalogs, Known issues and technical debt logs
• Act as a liaison between operational users and technical teams
• Facilitate clear communication to ensure solutions meet business and operational objectives
• Provide structured reporting on requirements, testing progress, and issue resolution status

Requirements:

• Bachelor's degree with 8 years of experience, Master's degree with 6 years of experience, or High School diploma with 12 years of experience
• U.S. Citizen or lawful permanent resident (Green Card holder) authorized to work in the United States without current or future sponsorship
• 5+ years of Business Analyst experience in enterprise or mission-critical IT environments
• 3+ years of hands-on application testing experience (functional, regression, UAT)
• Strong experience with requirements documentation including BRDs, use cases, user stories, and traceability matrices
• Experience supporting production applications in a high-availability or 24x7 environment
• Familiarity with defect tracking and requirements management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar)
• Strong analytical skills with ability to translate complex operational workflows into structured requirements
• Excellent written and verbal communication skills
• Direct experience supporting Computer Aided Dispatch (CAD), Records Management Systems (RMS), 911/NG911 platforms, or other public safety systems
• Experience working in emergency response or municipal government environments
• Prior experience in application maintenance and support (AMS) or managed services programs
• ITIL Foundation or equivalent ITSM experience
• Experience working in Agile or hybrid delivery models
• Working knowledge of .NET environments, SQL Server, Oracle, or enterprise application architectures
• Experience documenting real-time operational workflows in life-safety environments