REMOTE- (11:00AM -8:00PM) Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates is a consumer protection law firm located in New York City. They are seeking a full-time Legal Customer Service Representative to support attorneys in litigation-related matters and provide administrative support to the office staff.

Responsibilities:

• Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone
• Working with collections agencies via phone to obtain documentation of settlements
• Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria
• Uploading these documents to our system
• Other ad hoc tasks as needed
• This is a heavy client facing role in a call center structure

Requirements:

• Minimum of (1-2) years office support experience
• Possess superior organizational and time-management skills
• Must be computer literate: Ability to easily learn the Firm's case management software
• Highest ethical standards and professional integrity
• Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
• Fluent in Spanish a plus
• Experience with Salesforce a plus