Business Analyst

ID Logistics US is a logistics company focused on distribution, fulfillment, and warehouse operations. The Business Analyst supports and optimizes warehouse management system solutions by gathering requirements, improving processes, supporting integrations, conducting testing and training, and providing application support. The role partners with clients, business stakeholders, vendors, and technology teams to deliver successful WMS implementations and enhancements.

Responsibilities:

• Partners with clients, cross-functional teams, and business stakeholders to gather, analyze, and document business requirements through Statements of Work (SOWs), functional specifications, and process flow diagrams
• Leads workshops and requirement-gathering sessions with Subject Matter Experts (SMEs) to identify business needs, risks, and opportunities for process improvement
• Create detailed process maps, workflow documentation, and business requirements that support operational efficiency and successful solution design
• Develop ad hoc SQL queries to support reporting, data analysis, system troubleshooting, and process improvement initiatives
• Creates and execute system testing strategies, including test plans, user acceptance testing (UAT), and validation activities with internal and external stakeholders
• Develop end-user training materials and support training delivery to ensure successful adoption of new systems and processes
• Provide Level 2 application support by troubleshooting issues, resolving system-related challenges, and serving as a key resource for end users and business partners
• Collaborate with software vendors and internal development teams to design, test, and implement WMS enhancements, integrations, and new functionality
• Participates in solution design reviews for system enhancements, upgrades, and new implementations to ensure alignment with business requirements
• Gather, analyze, and document integration requirements, including data mapping, workflows, and business processes, to support seamless connectivity between client and internal systems
• Communicate project status, risks, and system-related updates effectively with stakeholders, end users, and leadership teams

Requirements:

• Job Location:

1. Scranton, Pennsylvania, United States

• Work Location:Remote
• Work Schedule:First Shift: Monday - Friday, 8:00am - 5pm
• Work Travel:Up to 15% of domestic travel depending on needs of the business and subject to change
• This position is not eligible for immigration sponsorship