Enterprise Customer Success Manager

Scrunch is a venture-backed startup focused on bringing brands to an AI-first future. They are seeking an Enterprise Customer Success Manager to help clients effectively adopt their generative AI search optimization platform, ensuring maximum value and client satisfaction.

Responsibilities:

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization
• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.)

Requirements:

• 5+ years in customer success or account management, ideally at a marketing-focused SaaS company
• A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind
• Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better
• Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving
• Proven experience managing a strategic enterprise book of business, with playbooks to show for it
• Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate
• A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes