Permitting Technician I - Customer Service

North Carolina Department of Agriculture and Consumer Services is seeking a Permitting Technician I - Customer Service. This role involves clerical, technical, and customer service work concerning the review of permit applications for development within Pasco County.

Responsibilities:

• Answers customer questions concerning which construction activities and projects require permitting
• Assists citizens with inquiries, complaints, investigations, billing questions and account information
• Provides specific information about procedures, regulations, fees, ordinances, permits, plans, billing, licensing services and codes
• Determines the types of permits required for construction activities and projects proposed by applicants
• Accepts and reviews permit applications for completeness and accuracy
• Verifies property Parcel Identification Numbers and job site street addresses
• Identifies what reviews must be completed by Pasco County before a permit may be issued and identifies the office responsible for performing the review
• Determines approvals from other government agencies and makes referrals as necessary
• Calculates review fees and notifies applicant
• Prepares procedures for processing permit applications
• Expedites the processing of permit applications where problems have been identified
• Processes monetary transactions and balances out all monies collected against accounting screens
• Establishes and maintains files and records
• Performs data entry and retrieval using a computer software application
• Performs related work as required

Requirements:

• Graduation from high school or possession of an acceptable equivalency diploma
• One (1) year of experience in an organization providing regulatory services involving permitting, licensing, or inspections, or in permit obtainment services involving regulatory agencies
• One (1) year of experience in customer service duties involving frequent public contact
• Must possess a valid Florida driver's license
• Ability to communicate effectively using verbal, written, and visual communication
• Knowledge of general office practices and procedures
• Ability to use computer systems in researching reference files
• Knowledge of Pasco County's policies and procedures concerning application review and permit issuance
• Familiarity with the construction trades and real estate
• Ability to interpret construction plans, deeds, and site plans
• Ability to answer questions and review permit applications in a customer service environment
• Ability to make decisions and work without close supervision
• Ability to operate a personal computer, calculator and other office equipment
• Have good phone etiquette
• Notary public or ability to obtain commission as a notary public within nine (9) months from the date of hire