Technical Customer Success Manager, API

Zillow is a leading real estate platform in the U.S. seeking a Technical Customer Success Manager to address customer product inquiries and resolve technical issues. The role involves troubleshooting and documenting customer interactions to enhance product quality and support customer satisfaction.

Responsibilities:

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development

Requirements:

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development