Lead Customer Success Engineer - Data & AI Security (East)

Veeam Software is the Data and AI Trust Company, specializing in data resilience and data security posture management. The Lead Customer Success Engineer will serve as the primary technical owner for long-term customer outcomes across the Securiti Data Command Center platform, leading onboarding, adoption, optimization, and success planning. The role also focuses on identifying churn risks and expansion opportunities while delivering technical assessments, executive updates, and measurable customer value.

Responsibilities:

• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels
• Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
• Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment
• Collaborate on adoption and expansion initiatives to drive customer success
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership

Requirements:

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• familiarity with DSPM, Privacy, or AI Governance platforms is a plus
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications