National Field Service Engineering Specialist, Digital Pathology - REMOTE / FIELD

Leica Biosystems is a global leader in cancer diagnostics dedicated to transforming lives. The National Field Service Engineering Specialist is responsible for providing advanced technical support on Digital Pathology equipment and collaborating with product management to ensure instrument quality and training.

Responsibilities:

• Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica
• Act as a liaison to the Business Unit (BU) to communicate trends and correct parts issues, effectively communicating (both written and verbal) with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations
• Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner. Shall also assist with the training and mentoring of other team members to improve overall performance of the team

Requirements:

• Associate degree with 3+ years of field service engineering AND demonstrated expert knowledge of the diagnosis, repair and maintenance of Digital Pathology instruments
• 1+ years of technical training experience in a classroom setting
• Proven ability to apply strategic thinking to identify opportunities for improving customer outcomes, instrument performance, and service efficiency
• 10+ years of industry experience
• Experience in Leica Biosystems Digital Pathology equipment