On-Site IT Support Technician / Systems Administrator

Key Responsibilities

• Provide scheduled and as-needed on-site technical support.
• Troubleshoot hardware, software, network, server, and endpoint issues.
• Support Cisco Meraki infrastructure, workstations, peripherals, and municipal applications.
• Perform system maintenance, installations, updates, and equipment replacements.
• Document service activities and escalate complex issues to GSG specialists.
• Support cybersecurity, backup, disaster recovery, and technology improvement activities.

Required Qualifications

• Five (5) or more years of relevant IT support or systems administration experience.
• Experience supporting Windows systems, networks, endpoints, and user-access environments.
• Working knowledge of Cisco Meraki, Microsoft 365, Active Directory, and IT service management tools.
• Strong troubleshooting, communication, customer-service, and documentation skills.

Preferred Qualifications

• CompTIA, Microsoft, Cisco, or equivalent technical certifications.
• Experience supporting municipal or government IT environments.
• Familiarity with cybersecurity, backup, and disaster recovery solutions.

Key Performance Expectations

• Deliver responsive and professional on-site support.
• Maintain accurate service records and documentation.
• Coordinate effectively with City personnel and GSG technical teams.
• Support reliable, secure, and uninterrupted IT operations.