Head of Policy Communications & Executive Writing

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang is seeking an expert to help shape and communicate the company’s perspective on complex public policy, economic, regulatory, and geopolitical issues. This leader will serve as a strategic thought partner to senior executives, developing compelling persuasive narratives, op-eds, policy messaging, congressional engagement materials, and executive communications that support Coupang’s business and policy objectives.

The ideal candidate combines exceptional writing ability with deep intellectual curiosity and a sophisticated understanding of US and international public policy, government, politics, and current affairs. They possess the judgment to translate complex policy issues into persuasive and accessible communications for a wide range of audiences, including policymakers, media, business leaders, and external stakeholders.

This role is part of the Global Public Affairs and US Corporate Communications team, and will work closely with Public Policy, Legal, and executive leadership teams to ensure consistent and impactful messaging across a broad range of issues affecting the company.

What You Will Do

• Create and evolve compelling narratives that articulate Coupang's positions on complex policy, economic, regulatory, and industry issues in support of the company's public affairs and advocacy efforts.
• Develop high-quality opinion pieces, speeches, talking points, briefing materials, policy statements, congressional engagement materials, media content, and executive communications.
• Serve as a senior member of the Global Public Affairs team, identifying opportunities to shape policy conversations and strengthen Coupang's external voice.
• Maintain a deep understanding of the Washington policy, political, and media landscape, including emerging issues relevant to Coupang's business.
• Monitor legislative, regulatory, and public policy developments to identify communications opportunities and potential risks.
• Position Coupang executives as thought leaders through persuasive, audience-focused communications and strategic storytelling.
• Advise executives on messaging, narrative development, stakeholder engagement, and external communications strategies.
• Translate complex policy, regulatory, and economic issues into clear, compelling, and accessible communications for diverse audiences.
• Partner closely with Public Policy, Legal, Corporate Communications, and business leaders to develop integrated communications strategies and messaging.
• Conduct research and analysis on policy, regulatory, economic, and political issues affecting Coupang and its stakeholders.
• Support executive preparation for media engagements, public appearances, policy events, and meetings with key external stakeholders.
• Ensure consistency and alignment across corporate, policy, advocacy, and public affairs communications.

Basic Qualifications

• Bachelor’s degree
• 15+ years of experience in speechwriting, policy communications, executive communications, government communications, journalism, public affairs, or related fields
• Exceptional writing and editing skills across a variety of formats and audiences
• Experience developing communications for senior executives, elected officials, policymakers, or public sector leaders
• Deep understanding of public policy, government institutions, legislative processes, and political environments
• Strong track record working with DC with key opinion leader audiences
• Experience translating complex policy issues into persuasive communications
• Strong research, analytical, and critical thinking capabilities
• Ability to manage multiple high-priority assignments in a fast-paced environment

Preferred Qualifications

• Experience serving as a speechwriter or senior communications advisor to government leaders, senior political appointees, elected officials, cabinet-level executives, or corporate executives
• Experience within the White House, Congress, federal agencies, public policy organizations, think tanks, or executive branch departments
• Experience in the U.S. Treasury, State Department, Department of Defense, or comparable government institutions
• Experience writing for Members of Congress, cabinet officials, governors, or senior corporate executives
• Experience as a political, policy, economic, regulatory, or Washington-based journalist
• Experience with top-tier national media organizations such as The Washington Post, The New York Times, Politico, Axios, Associated Press, or similar publications
• Understanding of technology, e-commerce, trade, economic policy, regulatory policy, or international affairs
• Experience operating in highly visible and fast-changing public policy environments

Pay & Benefits 

• Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.
• The base pay for this position ranges from $148,400/year in our lowest geographic market to $256,520/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits (further documentation will be provided)

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on tenure
• 12 Paid Holidays
• Paid Parental leave
• Pre-tax commuter benefits

General Description of Other Compensation

• “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. · Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

Equal Opportunities for All (please see Coupang.jobs)