Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

Position Overview:

The Coordinator, Venue Programs & Administration is responsible for creating, implementing, and continuously improving the employee experience for Capital One Arena team members. This role champions the CREATE (Connect, Recognize, Engage, Anticipate, Thank, Enjoy) culture by leading employee engagement, recognition, and appreciation initiatives while providing administrative and project coordination support for venue-wide programs.

Are you passionate about creating an exceptional employee experience and fostering a positive workplace culture? Apply today! We'd love to hear from you!

Responsibilities:

Champion and lead the CREATE Committee, coordinating meetings, initiatives, and cross-department participation.
Develop and implement employee engagement, recognition, appreciation, and wellness programs for staff.
Manage the employee recognition platform, tenure awards, milestone celebrations, and recognition initiatives.
Plan and execute employee events, volunteer opportunities, holiday celebrations, and professional development programs.
Create and distribute the monthly CREATE newsletter and other internal communications.
Review guest feedback to identify and recognize outstanding employee service.
Partner with departments to enhance employee spaces and workplace culture.
Track engagement metrics, program participation, and budgets while finding opportunities for continuous improvement.
Research industry trends and best practices to enhance the employee experience.
Support the venue department heads with cross-functional projects and operational initiatives.
Coordinate meetings, project timelines, action items, and department communications.
Prepare reports, presentations, and project updates for leadership.
Track invoices, department purchases, and administrative records.
Provide administrative support for venue-wide programs and special projects.
Other duties as assigned.

Minimum Qualifications:

Bachelor's degree or equivalent experience.
1+ years of experience in employee engagement, hospitality, event planning, project coordination, or a related field.
Strong organizational, communication, and project management skills.
Advanced proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint); graphic design experience is a plus.
Self-motivated with strong attention to detail and the ability to manage multiple priorities.
Experience planning or coordinating events preferred.
Passion for creating an engaging workplace culture and delivering exceptional employee experiences.
Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $50k - $60k USD

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Coordinator, Venue Programs & Administration

Key skills

About this role

Position Overview:

Responsibilities:

Minimum Qualifications: