Call Center Represenataive

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

 

Skills/Competencies/Qualifications:

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Persuasive communication skills
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students