Specialist Marketing Operations Samples and Showrooms (Contract) - EM South

Purpose & Overall Relevance for the Organisation:

• Support the Manager MOPS SOUTH to build and streamline Cluster GTM processes into a unified/integrated EM go-to-market approach and calendar.
• Coordination & execution of all aspects of the SOUTH Go-to-Market Process with regards to Samples and Showrooms

 

Key Responsibilities: 

• Plan and coordinate GTM sample handling timelines and showroom preparation activities. 
• Ensure timely readiness of seasonal showroom set-up and merchandising execution. 
• Receive, track and manage all footwear, apparel and accessories samples. 
• Maintain sample master files, documentation and related reporting. 
• Responsible for sample invoicing, crediting and allocation to relevant functions. 
• Act as the key contact for all sample management related matters. 
• Coordinate local and international shipping, courier management and sample tracking. 
• Manage and maintain the sample room including administration, controls, security and stock accuracy. 
• Coordinate temporary showroom support staff and assist with onboarding and training. 
• Support bi-annual sample clearance activities and inventory clean-up processes. 
• Assist with planning and execution of local production content creation and upload. 
• Support implementation and execution of end-to-end GTM processes and milestones. 
• Assist and support other Marketing Operations ad hoc activities as required. 

 

Key Relationships: 

• Cluster Merchandising Teams (BUs, DTC)
• Other Cluster Teams, e.g. Sales, Customer Service, Purchasing
• EM MOPS
• EM IT, Business Solution, Business Intelligence

 

KPIs: 

• Adherence to defined timelines, completeness of content delivered
• Project delivery: agreed timelines, budgets and impact assessed

 

Key Relationships: 

• EM South Sales & Marketing Teams 
• Finance, Retail and Commercial Teams 
• Global and Regional Marketing Operations Counterparts 
• External Couriers and Service Providers 
• Temporary Showroom Staff 

 

Knowledge, Skills and Abilities: 

• Advanced Excel skills 
• Strong attention to detail 
• Ability to manage multiple priorities and deadlines 
• Strong stakeholder engagement and communication skills 
• Experience with inventory, sample or product management processes 

 

Requisite Education and Experience / Minimum Qualifications: 

• Grade 12 / Matric 

• 3-5 years relevant experience in sample management, product operations, merchandising or marketing operations 

• Experience supporting GTM processes and/or showroom operations preferred