Client Support Specialist

At Siemens, we help organizations transform maintenance and operations through connected insights, AI-powered technology, and intelligent asset management solutions. Our software enables customers to manage the full lifecycle of assets, facilities, and infrastructure while improving efficiency, reducing risk, and optimizing long-term investments. By connecting data, people, and processes, we empower organizations to make smarter decisions, maximize asset performance, and achieve more resilient operations. 

Description

The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.

You’ll make an impact by 

  Delivers legendary Client Support via phone, email and chat support to drive client retentions

Answers incoming client requests in a fast-paced environment.

Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

This is how you'll win us over  

Candidates must be able to work the following rotating shifts/Other shifts as assigned:

Weekday Shifts

• 7 AM to 3:30 PM IST
• 1 PM to 9:30 PM IST

Weekend Shifts

• 6AM to 2:30PM IST
• 2PM to 10:30PM IST
• 10PM to 6:30AM IST

• Bachelor's degree or 1+ years of client service experience.
• Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
• Displays high energy and passion.
• Demonstrates a strong work ethic and personal integrity.
• Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
• Works well in a team environment and interacts well with all levels of the organization.
• Proven track record to develop and maintain strong client relationships.
• Takes initiative for self-development and exhibits persistence in learning new processes.
• Demonstrates excellent written, oral and listening communication skills.
• Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
• Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
• Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

At Siemens, you'll have the opportunity to grow your career while helping organizations operate smarter, safer, and more sustainably. We foster a culture of innovation, collaboration, and continuous learning, where employees are empowered to make a difference every day. If you're excited about solving real-world challenges and shaping the future of asset management, we encourage you to apply